Buy with
confidence.

Customers may return products within 7 calendar days of receiving their order for a refund or exchange, subject to the following conditions:

• The item is unused, undamaged, and in a resalable condition.
• The product is returned in its original packaging with all accessories, manuals, and components included.
• The product shows no signs of misuse, installation, or wear.
• A valid proof of purchase (invoice or order confirmation) is provided.

Toolboxes.co.za reserves the right to inspect all returned products before approving a refund or exchange.

If you change your mind after purchasing:

• You must notify us within 7 calendar days of delivery.
• The product must be unopened or in a resalable condition.
• The customer is responsible for the return shipping costs.
• Original delivery charges are non-refundable.
• Refunds will only be processed once the returned item has been inspected and approved.

Please notify us within 48 hours of delivery if you receive:

• The wrong product
• A damaged product
• An incomplete order

Please include:

• Your order number
• Proof of purchase
• Clear photographs of the product
• Photographs of the packaging
• A brief description of the issue

Where the claim is valid, Toolboxes.co.za will arrange collection or replacement at no additional cost.

All toolboxes sold by Toolboxes.co.za include a 3-Month Limited Manufacturer's Warranty from the date of purchase.

This warranty covers manufacturing defects only, including:

• Defective workmanship
• Manufacturing faults
• Faulty materials
• Mechanical failures resulting from manufacturing defects

If a valid warranty claim is approved, Toolboxes.co.za may, at its discretion:

• Repair the product;
• Replace the defective product;
• Replace the defective component(s); or
• Refund the purchase price where repair or replacement is not reasonably possible.

The warranty applies only to the original purchaser and is non-transferable.

Proof of purchase is required for all warranty claims.

The warranty does not cover damage resulting from:

• Normal wear and tear
• Cosmetic scratches, dents or fading
• Rust or corrosion caused by improper storage
• Water or moisture damage
• Accidental damage
• Abuse or misuse
• Improper handling or transportation after delivery
• Overloading beyond the product's intended use
• Commercial abuse or industrial misuse
• Neglect or lack of maintenance
• Unauthorized repairs, alterations or modifications
• Missing accessories after purchase

Consumable items, batteries and accessories (where supplied) are excluded unless defective upon delivery.

To submit a warranty claim, please email:

Include:

• Proof of purchase
• Order number
• Description of the fault
• Clear photographs
• A short video demonstrating the problem (where applicable)

Warranty claims are generally assessed within 3–5 business days.

Toolboxes.co.za reserves the right to inspect the product before approving any warranty claim.

Approved Warranty Claims

Where a manufacturing defect has been confirmed:

• Toolboxes.co.za will cover the reasonable cost of return shipping.
• Replacement shipping will also be covered by Toolboxes.co.za.

Customer Returns

For returns that are not due to manufacturing defects or incorrect deliveries:

• The customer is responsible for all return shipping costs.
• Customers are encouraged to use a tracked and insured courier service.

Toolboxes.co.za is not responsible for products lost or damaged during return transit.

Once your returned product has been inspected and approved:

• Refunds will be processed to the original payment method within 5–10 business days.
• Depending on your financial institution, it may take additional time for funds to reflect.

Refunds may be reduced or declined if:

• Parts or accessories are missing.
• Original packaging is significantly damaged.
• The product has been used or is not returned in its original condition.

Unless faulty or otherwise required by law, the following items cannot be returned:

• Clearance or promotional sale items marked as final sale
• Custom-made or special-order products
• Gift cards or vouchers
• Products damaged through misuse or negligence

Every effort is made to ensure that product descriptions and images accurately represent the products sold.

However, product images are for illustrative purposes only, and slight variations in colour, packaging, branding, or specifications may occur due to manufacturer updates without prior notice.

This policy is governed by the Consumer Protection Act, 68 of 2008 (South Africa).

Nothing contained in this policy limits or excludes any rights afforded to consumers under applicable South African consumer protection legislation.

Where any provision of this policy conflicts with the Consumer Protection Act, the provisions of the Act shall prevail.